Special assistance and accessible travel

24 articles

​Can I travel with a wheelchair?

If you need to travel with a wheelchair, you must let us know in advance, even if you don't require assistance. Please note that battery-powered mobility aids must comply with the dangerous goods leg…

Updated 5 months ago

When is a travel companion required?

If you're travelling alone, you must be able to assist yourself physically in an emergency. If you're not able to do this, Brussels Airlines may not allow you to travel alone on the flight. In some c…

Updated 5 months ago

I was denied boarding. What should I do?

We do our utmost to make your travel experience as smooth as possible. Unfortunately, our Medical Assistance Co-ordination Service, the station manager, duty manager or the captain of your flight may…

Updated 5 months ago

In which cases do I need medical clearance?

Brussels Airlines will check that passengers with certain illnesses (e.g. heart/lung disease, strokes, etc.) and injuries resulting from an accident or a chronic condition are fit to travel. More inf…

Updated 5 months ago

What is the MEDIF form?

The MEDIF form is an internationally acknowledged form which must be filled in by your doctor. More information on the MEDIF form.

Updated 5 months ago

I'm afraid of flying. Can the crew assist me?

If you get anxious when flying, it's always a good idea to inform our crew when boarding your flight. They can keep an eye on you and answer any questions you may have regarding the flight.

Updated 2 years ago

Who can request special assistance?

Passengers with special needs or disabilities can request special assistance. To request special assistance, you need to contact us well in advance - preferably when booking and no later than 48 hour…

Updated 2 years ago

I need assistance at the airport. What should I do?

Passengers who require assistance at the airport (and not during the flight) must fill in the Special Assistance Form when booking and no later than 48 hours before departure and send it to meda@brus…

Updated 2 years ago

I’m blind/visually impaired. What do I need to know before travelling with Brussels Airlines?

If you're blind/visually impaired, you can request special assistance. Please let us know if you need assistance at the airport. In addition, you can travel with a guide dog. More information can be…

Updated 2 years ago

What do I need to know if I use a kidney dialysis machine and/or CAPD bags?

Kidney dialysis machines may be transported but cannot be used on board. More information can be found here.

Updated 2 years ago

Can disabled minors travel?

Minors with any kind of disability (physical and/or mental) must be accompanied by an adult. In exceptional cases, they may be accepted as unaccompanied minors but this will be assessed on a case-by-…

Updated 2 years ago

Can I fly with a plaster cast?

Yes, in general, passengers can fly with a plaster cast. We recommend obtaining and travelling with a certificate from your doctor to prove that you're fit to fly. If your plaster cast is under 48u,…

Updated 2 years ago

What do I need to know if I want to travel with an electric wheelchair?

Please note that the transportation of battery-powered mobility aids is dependent on the space available in the aircraft's hold; any battery-powered items must comply with the dangerous goods legisla…

Updated 2 years ago

Can the crew assist me during the flight?

Our cabin crew will be happy to assist you as much as they can but unfortunately they are limited in their duties for safety reasons. More information can be found here.

Updated 2 years ago

What do I need to know if I use a continuous positive airway pressure (CPAP) device?

CPAP devices may be brought and used on board, subject to some restrictions. More information can be found here.

Updated 2 years ago

What do I need to know if I use an oxygen bottle or an air cylinder?

Small gaseous oxygen or air cylinders required for medical use may be carried in hand baggage and checked baggage. Transportation must be approved by our Medical Assistance Co-ordination Service. Mor…

Updated 2 years ago

What do I need to know if I have a portable oxygen concentrator (POC)?

Portable oxygen concentrators (POC) may be used on board for the duration of the flight under certain circumstances. However, your POC device must be approved by our Medical Assistance Co-ordination…

Updated 2 years ago

Can I use/bring my medical equipment on board?

Personal medication, portable oxygen concentrators (POC), oxygen or air cylinders, continuous positive airway pressure (CPAP) devices, kidney dialysis machines and CAPD bags can be brought and used o…

Updated 2 years ago

Can I bring my guide/assistance dog with me?

Your guide or assistance dog is welcome to travel with you in the cabin, free of charge. If you want to travel with a guide or assistance dog, please contact the Medical Assistance Co-ordination Serv…

Updated 2 years ago

Can passengers travel on a stretcher?

Passengers who need to be transported on a stretcher will require a medical escort provided by the passenger or the passenger's insurance company. More information can be found here.

Updated 2 years ago

Can passengers with respiratory problems travel?

Passengers who require additional oxygen can request medical oxygen on board or bring their own POC (portable oxygen concentrators). More information can be found here.

Updated 2 years ago

Can mentally impaired passengers travel?

To ensure that mentally impaired passengers enjoy a comfortable journey, it's essential to assess their ability to cope with unfamiliar situations, such as finding their way to the gates, communicati…

Updated 2 years ago

I’m deaf/hearing impaired. What do I need to know before travelling with Brussels Airlines?

If you're deaf/hearing impaired, you can request special assistance. Please let us know if you need assistance at the airport. In addition, you can travel with a hearing dog. More information can be…

Updated 2 years ago

Which services does Brussels Airlines offer passengers requiring special assistance?

We're pleased to provide passengers who have special (medical) needs or mobility problems with a special assistance service to make your journey as comfortable as possible. Find out more about Brusse…

Updated 2 years ago

Powered by HelpDocs (opens in a new tab)