Were your clothes stained or damaged during the flight?
If you clothes are stained or damaged during the flight due to an action of your staff, you can send us a claim by using the cabin incidents claim form.
For clothes stained by liquids, please also provide us with:
- a copy of your ticket
- the dry-cleaning invoice
- the report made up on board by our cabin crew
For clothes damaged on board, please also provide us with:
- a copy of your ticket
- the repair invoice. If damaged beyond repair, please send us the original purchase receipt
- the report made up on board by our cabin crew