Were your clothes stained or damaged during the flight?

Updated 1 year ago by Ada Myriam Scanu

If you clothes are stained or damaged during the flight due to an action of your staff, you can send us a claim by using the cabin incidents claim form.

For clothes stained by liquids, please also provide us with:

  • a copy of your ticket
  • the dry-cleaning invoice
  • the report made up on board by our cabin crew

For clothes damaged on board, please also provide us with:

  • a copy of your ticket
  • the repair invoice. If damaged beyond repair, please send us the original purchase receipt
  • the report made up on board by our cabin crew

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