Service on board

40 articles

What is Check&Go?

Check&Go is a travel class designed for people who want to travel within Europe at low prices. With Check&Go, you can travel with 1 piece of hand baggage of up to 12kg and you can choose your seat at…

Updated 6 days ago

What kind of meals are served on intercontinental flights?

On long-haul flights to/from Africa* (excluding Morocco and Egypt) and North America, we offer passengers well-balanced meals in both Economy & Business classes. More information on our service on in…

Updated 5 months ago

What kind of meals are served on European flights?

On flights within Europe (including Morocco, Russia, Israel, Armenia and Egypt), we offer passengers a range of snacks and drinks. All snacks available on board are created by Foodmaker, a Belgian br…

Updated 5 months ago

Which travel classes are available on European flights?

We offer 4 travel classes on our European flights, including flights to/from Armenia, Morocco, Russia, Israel and Egypt: Check&Go, Light&Relax, Flex&Fast and Bizz&Class. More information on our trave…

Updated 5 months ago

Can I drink alcohol on board?

You are allowed to only consume the alcohol we serve and sell on board. Please drink responsibly. However, you can't drink your own alcohol on board.

Updated 5 months ago

Does Brussels Airlines offer special meals on board?

Yes, we serve a wide range of special meals tailored to suit medical, religious and other specific needs. These can be requested in all travel classes on our intercontinental flights and in Bizz&Clas…

Updated 5 months ago

How do I request a special meal?

Passengers in Economy or Business class on intercontinental flights and passengers on European flights in Bizz&Class can request a special meal when booking or afterwards by contacting our Service Ce…

Updated 7 months ago

How do I request a meal for my children?

If your child is entitled to a meal on your flight, he/she will receive a child's/baby's meal on board. You can request a child or baby meal during the booking or contact our Service Centre , at leas…

Updated 8 months ago

When will Brussels Airlines’ new intercontinental cabin be available?

We look forward to welcoming you in our unique boutique hotel in the air. For your long-haul flights you’ll be able to travel in our brand new Business Class, Premium Economy and Economy Class. We ar…

Updated 9 months ago by FlorenceVanStaey

What is Premium Economy Class?

Premium Economy Class is part of our renewed intercontinental cabin and focuses on comfort and privacy. The Premium Economy Class is a separate cabin and consists of 21 seats in a 2-3-2 configuration…

Updated 9 months ago by FlorenceVanStaey

Were your clothes stained or damaged during the flight?

If you clothes are stained or damaged during the flight due to an action of your staff, you can send us a claim by using the cabin incidents claim form. For clothes stained by liquids, please also pr…

Updated 9 months ago by Ada Myriam Scanu

Will I be given a meal on all Brussels Airlines flights?

All passengers on intercontinental flights and when travelling in Bizz&Class on European flights are entitled to a free meal. If you're flying in Check&Go, Light&Relax or Flex&Fast, delicious sandwic…

Updated 9 months ago

What kind of meals are served in Flex&Fast?

Passengers in Check&Go, Light&Relax and Flex&Fast can purchase delicious sandwiches, wraps and salads. On flights over 2,5 hours, we also sell hot snacks; you can try our famous oven-baked Belgian fr…

Updated 9 months ago

What kind of meals are served in Light&Relax?

Passengers in Check&Go, Light&Relax and Flex&Fast can purchase delicious sandwiches, wraps and salads. On flights over 2,5 hours, we also sell hot snacks; you can try our famous oven-baked Belgian fr…

Updated 9 months ago

What kind of meals are served in Check&Go?

Passengers in Check&Go, Light&Relax and Flex&Fast can purchase delicious sandwiches, wraps and salads. On flights over 2,5 hours, we also sell hot snacks; you can try our famous oven-baked Belgian fr…

Updated 9 months ago

What is Flex&Fast?

Flex&Fast is a travel class available on our European network which offers a flexible way of travelling. In addition to 1 piece of hand baggage of up to 12 kg, 1 checked baggage of up to 23kg and an…

Updated 9 months ago

Which travel classes are available on intercontinental flights?

We offer Economy and Business classes on our intercontinental flights. Premium Economy Class is already bookable for travelling as from August 2019 on flights between Europe and North America. Premiu…

Updated 9 months ago

What is Economy?

Economy class is available on our intercontinental flights. We offer various fares in Economy, corresponding to different levels of flexibility. No matter which fare you choose, you'll always enjoy e…

Updated 9 months ago

What is Business?

Business class is offered on all intercontinental flights. In Business class, you'll enjoy a generous baggage allowance, full flexibility, free access to the lounge, Fast Lane access, priority baggag…

Updated 9 months ago

What is Light 0 Bag?

Light 0 Bag is a travel option applicable on flights between selected European countries and North America. When you travel in Light 0 Bag you’re entitled to 1 piece of hand baggage + 1 small accesso…

Updated 9 months ago

What happens if I suffer from allergies?

When making your travel arrangements, we recommend assessing the extent of any allergies or other medical conditions. We recognise that there are passengers who are allergic to nuts, for example. Pas…

Updated 9 months ago

What is Bizz&Class?

Bizz&Class is a travel class available on our European network which offers you full flexibility and superior comfort. When travelling in Bizz&Class, you're entitled to up to 16kg hand baggage and 2…

Updated 9 months ago

Do you offer duty-free on board?

Passengers travelling on our intercontinental flights can purchase duty-free goods on board our A330 fleet. Browse the catalogue.

Updated 9 months ago

Can I use my laptop on board?

You may use your laptop in flight, though it must be turned off during take-off and landing. More information on the use of mobile devices on board.

Updated 9 months ago

What kind of meals are served in Bizz&Class?

Bizz&Class passengers can enjoy unlimited access to all items on our onboard menu created by Foodmaker. You'll also be served champagne on request. We serve a breakfast tray before 10am; after 10am,…

Updated 9 months ago

What kind of meals are served in Business?

Passengers in Business class are served premium food and drink including: A choice of 2 appetisers & 3 main dishes served with a deliciously fresh salad. Coffee & liqueurs with Belgian chocolates. A…

Updated 9 months ago

What is Foodmaker?

Foodmaker is a Belgian brand which makes fresh and healthy food using organic, seasonal and locally grown ingredients. Foodmaker makes delicious salads, wraps and fresh snacks for Brussels Airlines w…

Updated 9 months ago

What is Buy On Board?

Buy On Board is an onboard service for the purchase of snacks, drinks and other products. Want to know what you can buy on board our flights? Have a look at our onboard menu , and our catalogues for…

Updated 9 months ago

What kind of meals are served in Economy?

Passengers in Economy class on our intercontinental flights are served food and drink including: A choice of hot meals with a fresh salad, dessert and cheese. Complimentary drinks throughout the flig…

Updated 9 months ago

What kind of meal will I get if I have a connecting flight?

If you have a connecting flight, you'll receive a meal on both flights, if you're entitled to these meals. If not, you can always buy a snack or a fresh salad on board our European flights. View our…

Updated 9 months ago

Where can I see the films, games and music available on board?

Enjoy a sneak peek of this month's selection here.

Updated 9 months ago

Who are the Belgian Star Chefs?

The Belgian Star Chefs are acclaimed Michelin-starred Belgian chefs who have created special dishes for Brussels Airlines' Business class passengers departing from Brussels. More information on the B…

Updated 9 months ago

Can I bring my own food on board?

Yes, you can bring and eat your own food on board as long as it doesn't require preparation or cooking. Our cabin crew will not be able to cook any food for you. Remember that we serve complimentary…

Updated 9 months ago

Can I use my mobile phone on board?

The use of satellite and cellular phones without flight mode is prohibited. They have to be completely turned off from the time the aircraft leaves to when it reaches its final position at the destin…

Updated 9 months ago

Can I smoke my electronic cigarette on board?

No, the use of any smoking device on board is strictly prohibited at all times.

Updated 9 months ago

Do you have Wi-Fi on board ?

No, there is no Wi-Fi on board our flights.

Updated 9 months ago

What kind of entertainment is available on board?

On long-haul flights, you can enjoy a wide range of audio channels and films on your individual screen. Take a look at this month's selection. You'll find our monthly inflight magazine b.inspired in…

Updated 9 months ago

If I have a connecting flight, in which travel class will I fly?

If you book a long-haul flight with a connection in Business class, you'll be seated in Bizz&Class for the European flight. If you book in Economy, you'll be seated in Light&Relax or Flex&Fast, depen…

Updated 9 months ago

What is Light&Relax?

Light&Relax is a travel class available on our European network which entitles passengers to travel with 1 piece of hand baggage of up to 12 kg and 1 checked baggage of up to 23kg. You can choose you…

Updated 9 months ago

What kind of meals are served on board Brussels Airlines flights?

The kind of meal you're served on board depends on your itinerary, your travel class and the duration of your flight. See our different menus here. Children's meals are also available, along with spe…

Updated 9 months ago

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