Service on board

24 articles

Do you offer duty-free on board?

Passengers travelling to/from Africa can purchase duty-free goods on board our A330 fleet.

Updated 1 month ago

Which travel classes are available on European flights?

On our European flights, we offer 5 different fares in Economy Class (Light, Classic, Flex) and Business Class (Saver, Flex). More information on our European travel fares.

Updated 1 month ago

What kind of meal will I get if I have a connecting flight?

If you have a connecting flight, you'll receive a meal on both flights, if you're entitled to these meals. If not, you can always buy a snack or a fresh salad on board our European flights.

Updated 1 month ago

What is Foodmaker?

Foodmaker is a Belgian brand which makes fresh and healthy food using organic, seasonal and locally grown ingredients. Foodmaker makes delicious salads, wraps and fresh snacks for Brussels Airlines w…

Updated 1 month ago

What kind of entertainment is available on board?

On long-haul flights, you can enjoy a wide range of audio channels and films on your individual screen. If you've checked in online, you've probably downloaded a free digital copy of your favourite n…

Updated 1 month ago

What is Buy On Board?

Buy On Board is an onboard service for the purchase of snacks, drinks and other products.

Updated 1 month ago

What is Premium Economy Class?

Premium Economy Class is part of our renewed intercontinental cabin and focuses on comfort and privacy. The Premium Economy Class is a separate cabin and consists of 21 seats in a 2-3-2 configuration…

Updated 1 month ago by FlorenceVanStaey

Will I be given a meal on all Brussels Airlines flights?

All passengers on intercontinental flights and when travelling in Business Class on European flights are entitled to a free meal. If you're flying in Economy Class in Europe, delicious sandwiches, wr…

Updated 3 months ago

What kind of meals are served on intercontinental flights?

On long-haul flights to/from Africa* (excluding Egypt) and North America, we offer passengers well-balanced meals in both Economy, Premium Economy and Business Class. More information on our service…

Updated 8 months ago

Does Brussels Airlines offer special meals on board?

Yes, we serve a wide range of special meals tailored to suit medical, religious and other specific needs. These can be requested in all travel classes on our intercontinental flights and in Business…

Updated 8 months ago

Which travel classes are available on intercontinental flights?

We offer Economy, Premium Economy and Business Class on our intercontinental flights. More information on our travel classes on intercontinental flights.

Updated 8 months ago

How do I request a special meal?

Passengers in Economy or Business class on intercontinental flights and passengers on European flights in Business Class can request a special meal when booking or afterwards by contacting our Servic…

Updated 8 months ago

Can I request a meal for my children?

If your child is entitled to a meal on your flight, he/she will receive a child's/baby's meal on board. You can request a child or baby meal during the booking or contact our Service Centre , at leas…

Updated 8 months ago

What kind of meals are served on European flights?

On flights within Europe (including Russia, Israel, Armenia and Egypt), we offer passengers a range of snacks and drinks. All snacks available on board are created by Foodmaker, a Belgian brand which…

Updated 8 months ago

Can I drink alcohol on board?

You are allowed to only consume the alcohol we serve and sell on board. Please drink responsibly. However, you can't drink your own alcohol on board.

Updated 2 years ago

Were your clothes stained or damaged during the flight?

If you clothes are stained or damaged during the flight due to an action of your staff, you can send us a claim by using the cabin incidents claim form. For clothes stained by liquids, please also pr…

Updated 2 years ago by Ada Myriam Scanu

What happens if I suffer from allergies?

When making your travel arrangements, we recommend assessing the extent of any allergies or other medical conditions. We recognise that there are passengers who are allergic to nuts, for example. Pas…

Updated 2 years ago

Can I use my laptop on board?

You may use your laptop in flight, though it must be turned off during take-off and landing. More information on the use of mobile devices on board.

Updated 2 years ago

Who are the Belgian Star Chefs?

The Belgian Star Chefs are acclaimed Michelin-starred Belgian chefs who have created special dishes for Brussels Airlines' Business class passengers departing from Brussels. More information on the B…

Updated 2 years ago

Can I bring my own food on board?

Yes, you can bring and eat your own food on board as long as it doesn't require preparation or cooking. Our cabin crew will not be able to cook any food for you. Remember that we serve complimentary…

Updated 2 years ago

Can I use my mobile phone on board?

The use of satellite and cellular phones without flight mode is prohibited. They have to be completely turned off from the time the aircraft leaves to when it reaches its final position at the destin…

Updated 2 years ago

Can I smoke my electronic cigarette on board?

No, the use of any smoking device on board is strictly prohibited at all times.

Updated 2 years ago

Do you have Wi-Fi on board ?

No, there is no Wi-Fi on board our flights.

Updated 2 years ago

What kind of meals are served on board Brussels Airlines flights?

The kind of meal you're served on board depends on your itinerary, your travel class and the duration of your flight. See our different menus here. Children's meals are also available, along with spe…

Updated 2 years ago

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