Seats and upgrade

26 articles

What type of seats do you offer on Brussels Airlines flights?

We offer standard seats, preferred zone seats and emergency exit seats on short-haul flights (within Europe). On long-haul flights (intercontinental flights), we offer standard Economy seats, preferr…

Updated 11 months ago

I’ve paid to choose a seat in advance but there has been a schedule/aircraft change. What happens now?

Please note that Brussels Airlines may have to change your seat number for operational, security or safety reasons. In this event, Brussels Airlines will do its utmost to provide you with a seat with…

Updated 4 months ago

Which flights offer advance seat selection?

Advance seat selection is available on flights operated by Brussels Airlines, Lufthansa, Austrian Airlines and SWISS. It is not available on other codeshare flights or for flights booked on another p…

Updated 4 months ago

How and when can I choose my seat in advance?

You can select your seat in advance during your booking, or you can choose your seat at a later stage via My Booking up to 24 hours before your flight's scheduled departure. If your ticket doesn't al…

Updated 4 months ago

Is my booking eligible for an upgrade?

Bookings are not automatically eligible for an upgrade. In some cases, if you booked your flight through a travel agent or a website other than brusselsairlines.com, your booking may not be eligible.…

Updated 4 months ago

I'd like to change my seat selection. What should I do?

If you'd like to change your seat more than 24 hours before your flight's scheduled departure, you can contact our Service Centre or our social media agents via Facebook or Twitter. If there are fewe…

Updated 4 months ago

How do I make sure that I'm sitting with my family?

If you’re travelling with your family, you have several options to be sure you’ll be seated together: By selecting a seat during your booking. When travelling in Economy Light, you can secure your se…

Updated 4 months ago

Can I change, cancel or transfer my bid for an upgrade?

Yes, you can change or cancel your bid up to 49 hours before your flight's scheduled departure, provided that your upgrade has not been accepted. To do so, just click on the link in your bid confirma…

Updated 6 months ago

What do I receive if my bid for an upgrade is successful?

Passengers upgrading to Business Class benefit from the full Business Class product on-board and are entitled to free lounge access. However, the fare conditions of your original ticket will continue…

Updated 11 months ago

Can I book a seat?

You will always have a seat when flying with Brussels Airlines (excluding infants under the age of 2). You can secure your preferred seat by choosing it in advance or you may be able to choose it at…

Updated 1 year ago

I’m travelling with an infant or a child. Can I choose a seat in advance?

Infants (under the age of 2) can travel on their parent's lap in which case there is no need to choose their seat. Please note that an adult can travel with a single baby. You can also choose to buy…

Updated 2 years ago

What is Plusgrade?

Plusgrade is a platform which gives our passengers the opportunity to place an online bid for an upgrade. Passengers can bid to enjoy all the comfort and services of a higher travel class. More infor…

Updated 2 years ago

I’ve paid to choose a seat in advance but my flight has been cancelled. Will I get a refund?

If your flight is cancelled by Brussels Airlines, we'll give you a full refund. If you cancel or change your flight and the option is no longer available, your seat reservation is not refundable. Mor…

Updated 2 years ago

I can see that the seat number I’ve chosen has changed. Why?

Please note that the seat numbers have only a generic meaning: they state a choice for a seat feature (window, aisle) and are not dedicated numbers. We reserve the right to change the seat allocation…

Updated 2 years ago

I’m travelling with a group (> 9 passengers). Can we choose our seats in advance?

Yes, you can but not online. Please contact our group desk; our staff will be happy to assist you.

Updated 2 years ago

What is a bid offer for an upgrade?

Your bid offer is the amount you're willing to pay, per passenger, in addition to your original ticket cost, to upgrade your specific flight. Each flight has a minimum and maximum bid amount. Your bi…

Updated 2 years ago

Which flights can I upgrade?

If you want to upgrade a journey with multiple flights, you need to place a bid to upgrade each flight individually. For example, you can place a bid for your outbound flight and opt not to place a b…

Updated 2 years ago

I’m trying to choose my seat in advance via My Booking but my cart has expired. What should I do?

Don't worry: the system timed out while you were making your choice. Just go back to My Booking and start again - but be quicker this time!

Updated 2 years ago

My child is travelling alone as an unaccompanied minor. Can I choose a seat in advance for him/her?

Yes, you can but not online. Please call our Service Centre ; our staff will be happy to assist you. Please note that unaccompanied minors cannot be seated in emergency exit rows, nor in the row imme…

Updated 2 years ago

I’m travelling with a pet in the cabin. Can I choose my seat in advance?

Yes, you can but not online. Please call our Service Centre ; our staff will be happy to assist you. Please note that passengers travelling with a pet in the cabin will normally be seated in a window…

Updated 2 years ago

What conditions apply when sitting next to an emergency exit?

Please note that passengers seated in emergency exit seats must be able to assist the crew in any emergency situation. Please read this important notice carefully if you'd like to be seated by an eme…

Updated 2 years ago

I’m trying to choose my seat in advance via My Booking but I get a message saying I’m not entitled to do so. What should I do?

There are several reasons why you may not be eligible to choose your seat in advance via My Booking. To resolve this issue, please call our Service Centre ; our staff will be happy to assist you.

Updated 2 years ago

I need special assistance/I’m travelling with a wheelchair. Can I choose a seat in advance?

Yes, you can but not online. Please call our Service Centre ; our staff will be happy to assist you.

Updated 2 years ago

Will I receive confirmation of the seat I've chosen?

You will not receive a confirmation email when you've successfully chosen your seat. However, you will receive a receipt for any seats you've successfully chosen which require an additional payment t…

Updated 2 years ago

When can I place a bid for an upgrade?

You can place a bid as soon as you've booked your ticket and no later than 72 hours before your flight's scheduled departure. Read more.

Updated 2 years ago

What is an upgrade on a flight?

An upgrade is when a passenger who has booked in a lower travel class changes to a higher travel class, if fare conditions allow it and if the passenger pays the fare difference. At Brussels Airlines…

Updated 2 years ago

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