My Booking

8 articles

​What can I do in My Booking?

You can use My Booking to: View your booking. Change your passenger details (e-mail, phone, frequent traveller info,travel documents, emergency contact info). Purchase extra baggage. Choose your seat…

Updated 4 months ago

Can I change my personal details in My Booking?

Yes, you can add or adapt your personal details by going to Passenger Details. This includes modifying your phone number, e-mail address, payment preferences and travel document details.

Updated 9 months ago

Why do I receive an error message which prevents me from seeing my booking in My Booking?

There are several reasons why you may be receiving an error message when using My Booking: you've entered the wrong booking reference. you've entered a name which doesn't match the name used for the…

Updated 1 year ago

I've purchased extra baggage but it isn't showing in My Booking. Why?

If you've purchased extra baggage and it doesn't show, please wait and view the page later. If it still doesn't show within a few hours, please contact the Service Centre.

Updated 1 year ago

Why have I received a message in My Booking which states that my flight is not operated by Brussels Airlines?

When a flight is not operated by Brussels Airlines, the terms and conditions of your ticket are governed by the operating airline. To find out your baggage allowance, please visit the airline's websi…

Updated 1 year ago

Can I change my flight in My Booking?

Yes. If your flight is eligible for online changes, you'll be able to click on Change My Flight to change your booking. Please note that you'll have to pay for all of the applicable fees and fare dif…

Updated 1 year ago

How do I add my frequent flyer number in My Booking?

Just go to Passenger Details. Please note that you can only choose one programme for your booking. If you'd like to add a different programme for a specific flight, please do so during check-in.

Updated 1 year ago

How do I access My Booking?

Follow this link and log in, filling in your surname and your booking reference. Please note that your surname needs to be entered exactly as it appears in the booking.

Updated 1 year ago

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