Corona Virus

14 articles

​I have no reason to fly anymore. Can I get a refund?

Refunds are of course still possible. However, due to the high volume of requests we are unable to process refunds within the usual time limits. Please be aware that you benefit from special rebookin…

Updated 3 weeks ago by Wilfried Redant

​Coronavirus: is my flight still scheduled? What should I do if it's cancelled? What are my options if I want to rebook or cancel my flight?

You can find all Coronavirus related information for Brussels Airlines flights on this page (only available in English, French and Dutch)

Updated 1 month ago by FlorenceVanStaey

I have a flight booked with you. What if there’s still entry restrictions on certain countries?

You can check the applicable entry restrictions of your (transit) destination here or via the local authorities of your (transit) destination. Please note that it remains the responsibility of the pa…

Updated 39 seconds ago by Wilfried Redant

Where can I find your flight schedule for summer 2021? I want to rebook to this period but can't find those flights yet.

Our flights are available as from 1 year before departure. If, for example, you want to rebook to flights between 10 and 20 juli 2021, you can contact us as from 20 juli 2020. Before this date, we won't be able to rebook you yet. Rebookings are still possible until 31 januari 2021. We will keep the value of your ticket on hold until then.

Updated 4 hours ago by Kristien

Which protective measures should I take?

The airlines of the Lufthansa Group are asking all passengers to wear a mouth and nose cover on board their flights and at the airport, whenever the required minimum distance cannot be guaranteed wit…

Updated 5 days ago by FlorenceVanStaey

Can I rebook for free?

All flight tickets issued on or before 30 June 2020 with a travel date until 30 April 2021 included no longer expire and can be rebooked until 31 January 2021 for travel up to 31 December 2021. We ha…

Updated 1 week ago by Wilfried Redant

How can I request a FlightVoucher?

You can request a FlightVoucher for all tickets issued on or before 15 May 2020. Visit this website for more information.

Updated 1 week ago by FlorenceVanStaey

Will your ticketing office at the airport be open during the suspension of your flights?

Our ticketing office at the airport will be closed during the suspension of our flights. For all rebooking questions, you can contact us via chat, our Service Centre or via Facebook , Twitter. Our te…

Updated 3 weeks ago by Wilfried Redant

Can I transfer my ticket to another person or change the name?

Tickets are by name so you can't change names or transfer your ticket to a friend or family member. However, you are allowed to change your travel dates and the origin/destination of your flight.

Updated 3 weeks ago by Wilfried Redant

Is it safe to fly?

Your safety is always our first priority. The air on board all Brussels Airlines aircraft is cleaner than outside on the ground, it consists of up to 60% fresh air. Pollutants such as dust, bacteria…

Updated 3 weeks ago by Wilfried Redant

How do I change my booking if my flight is cancelled due to the coronavirus?

To change your booking you can contact us via chat, our Service Centre or via Facebook , Twitter. Before contacting us, please make sure: to have your booking reference at hand. to already have your…

Updated 3 weeks ago by Wilfried Redant

I have a b.gift. Due to circumstances, I have not been able to exchange it. What can I do?

If you have not been able to exchange your b.gift yet, you can still use it as a value voucher for a future booking. You can use this value voucher to book until 21 June 2020 for travelling until 30…

Updated 3 weeks ago by Wilfried Redant

I want to book a flight for an Unaccompanied Minor. Is that still possible?

For the moment we don’t accept new bookings for Unaccompanied Minors. All existing bookings for unaccompanied minors remain valid and the minors will be accepted on board and treated as usual.

Updated 3 weeks ago by Wilfried Redant

My vacation is cancelled due to the spread of the coronavirus, will my cancellation insurance refund me?

If you have booked an Europ Assistance cancellation insurance together with your flights, we invite you to change the dates for your cancellation insurance (and/or travel assistance insurance) as wel…

Updated 3 weeks ago by Wilfried Redant

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