Change, cancel and refund

30 articles

​If I cancel or don't show up for my outbound flight, what happens with my return flight?

If you don't show up for a flight without informing us, we may cancel your return flight or onward journey. However, if you inform us in advance (via social media, chat or telephone), we won't cancel…

Updated 9 months ago

​How do I change my booking if my flight is cancelled due to the coronavirus?

To change your booking you can contact us via chat, our Service Centre or social media. Before contacting us, please make sure: to have your booking reference at hand. to already have your new travel…

Updated 1 year ago by Wilfried Redant

​I have no reason to fly anymore. Can I get a refund?

Requesting a refund is possible via our website only. Do know however, that if you still plan to fly, a rebooking is more beneficial than a refund. You have time to rebook your ticket for a new trave…

Updated 1 year ago by Wilfried Redant

​What's the status of my refund request?

In case you have a question regarding the status of your refund request, we kindly ask you to have a little more patience. As soon as your refund has been processed, you will receive an email from us…

Updated 2 years ago by Kim Vanderhaeghen

​I do not agree with the refunded amount, what should I do?

In case you already received your refund confirmation, but you don't agree with the received amount, we kindly remind you that, in case your flight was not cancelled when you requested your refund, w…

Updated 2 years ago by Kim Vanderhaeghen

​My credit card has been expired or blocked, what should I do?

In case you have paid for your ticket with a credit card, which has expired in the meantime, we kindly ask you to contact the credit card company as soon as your refund is confirmed to you. They will…

Updated 2 years ago by Kim Vanderhaeghen

I've successfully bid for an upgrade but now I want to change/cancel my booking. What will happen?

Once you've successfully received an upgrade, upgrades cannot be cancelled nor transferred anymore. If you want to change your flight after your bid for an upgrade has been accepted, you will be refu…

Updated 7 months ago

What happens with my travel insurance policy if my travel plans change?

Your travel insurance is not automatically adapted to your flight changes. If you change or cancel your flight, contact your insurance company to change your policy to new dates or to submit a reques…

Updated 1 year ago by FlorenceVanStaey

Can I change the dates of my booking?

The dates can be changed if the fare conditions of the ticket permit such a change; you may be charged change fees and the fare difference. If permitted, you can change your travel dates by going to…

Updated 1 year ago

I'd like to change my flight and I’ve purchased additional services (extra baggage, a seat, sports equipment, etc.). What should I do?

If the additional service you’ve purchased is no longer available on the new flight, you are not entitled to a refund. If the additional service you’ve purchased is available on the new flight at a c…

Updated 1 year ago

What happens when I cancel a booking?

When you cancel a booking and request a refund, your ticket will be cancelled and processed for refunding. This means that your ticket will no longer be valid for travel and you can no longer use it…

Updated 1 year ago

Which refund conditions apply if my ticket combines different travel classes?

For flights within Europe: if your ticket combines different travel classes, the refund conditions of the leg of the journey you wish to change will apply. For example: if you're travelling in Econom…

Updated 1 year ago

I've changed my booking. Will I receive a new ticket?

If the price and travel class of your booking remain unchanged, you won't receive a new ticket. This applies in the event of a voluntary change. This is only valid for flights operated by Brussels Ai…

Updated 1 year ago

How do I change my booking online?

IMPORTANT : Due to the coronavirus, we offer special flight change conditions. More info >> To change your booking online, simply go to My Booking and click on “Change flight”. We're constantly impro…

Updated 1 year ago

My cancelled flight has been rescheduled to a new travel date, can I still change this?

If you've received an alternative solution for your cancelled flight but you prefer to fly on other dates, you are still allowed to change your booking to new travel dates that suit you better. What'…

Updated 1 year ago by FlorenceVanStaey

My flight has been cancelled and bookings such as accommodation, tours, car rental, etc. are impacted. What should I do?

If Brussels Airlines cancelled your flight, you can get a full refund for your flight only. Brussels Airlines is not accountable for refunds of accommodation, tours, car rental, etc. Please contact t…

Updated 1 year ago by FlorenceVanStaey

Can I cancel my return flight after I have taken my outbound flight?

Yes, if you have a Economy Flex or Business Class ticket, you'll receive a refund of the difference between the fare paid and the applicable one-way fare. If you have an Economy Classic ticket, only…

Updated 2 years ago

How do I edit or correct my name on my ticket?

When you book, please make sure that the passenger's first name and surname match the names on the ID card or passport which will be used when travelling. The name on your ticket cannot be changed, e…

Updated 2 years ago

Can I change my booking within 24 hours?

Yes, you can change your booking within 24 hours by contacting our Service Centre. Please keep in mind that a fare difference might apply and that this service is only valid for flights operated by B…

Updated 2 years ago

Can I change the itinerary of my booking?

You can change your itinerary if the fare conditions of the ticket permit such a change; you may be charged change fees and the fare difference. To do so, please contact the Service Centre. You can c…

Updated 2 years ago

Can I transfer my ticket to another person or change the name?

Tickets are by name so you can't change names or transfer your ticket to a friend or family member. However, you are allowed to change your travel dates and the origin/destination of your flight.

Updated 2 years ago by Wilfried Redant

Can I cancel my booking within 24 hours?

Yes, you may cancel your booking without a penalty in the 24 hours following your booking. Airline fees, optional payment charges and insurance fees are not refundable.

Updated 2 years ago

Can I change or cancel a group booking?

If you have a group booking, contact our group bookings department to change or cancel your booking.

Updated 2 years ago

Can I make changes to my flight after I've checked in online?

Yes, if the fare conditions of the ticket permit such a change. To make any changes, please contact the Service Centre.

Updated 2 years ago

I recently got an official name change (e.g. marriage, divorce, etc.). Do I have to change my name on my booking?

Yes, the name on your ticket must match the name on your ID card or passport which will be used when travelling. If your name has been changed due to marriage, divorce or a legal name change (e.g. tr…

Updated 2 years ago by Kristien

If I'm unable to make my flight, what options do I have?

If you're unable to make your flight, you'll have different options, depending on the conditions of your ticket. You can find them in your confirmation email. In some cases, you'll be able to change…

Updated 2 years ago

Where can I find the rules for changing my booking?

You can find all the details on your e-ticket or you can visit this page for more information.

Updated 2 years ago

I've changed my booking. Will the changes be visible in My Booking?

Yes, although the system will have to update before the changes are visible.

Updated 2 years ago

Can I make changes to my flight if my journey includes flights with other airlines?

If your flight or a leg of your journey is operated by one of our partner airlines, please contact the airline to make any changes and for any special requests.

Updated 2 years ago

I've booked via a travel agency. How do I cancel my booking?

For tickets booked via a travel agency, please contact the travel agency directly.

Updated 2 years ago

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