All Categories > Change, cancel and refund
28 articles
In case you have a question regarding the status of your refund request, we kindly ask you to have a little more patience. As soon as your refund has been processed, you will receive an email from us…
Updated 2 weeks ago by Kim Vanderhaeghen
In case you already received your refund confirmation, but you don't agree with the received amount, we kindly remind you that, in case your flight was not cancelled when you requested your refund, w…
Updated 1 month ago by Kim Vanderhaeghen
To change your booking you can contact us via chat, our Service Centre or via Facebook , Twitter. Before contacting us, please make sure: to have your booking reference at hand. to already have your…
Updated 1 month ago by Wilfried Redant
Requesting a refund is possible via our website only. Do know however, that if you still plan to fly later this year or next year, a rebooking is more beneficial than a refund. You have time till 31…
In case you have paid for your ticket with a credit card, which has expired in the meantime, we kindly ask you to contact the credit card company as soon as your refund is confirmed to you. They will…
Updated 2 months ago by Kim Vanderhaeghen
If you don't show up for a flight without informing us, we may cancel your return flight or onward journey. However, if you inform us in advance (via social media, chat or telephone) or within 24 hou…
Updated 9 months ago
IMPORTANT : Due to the coronavirus, we offer special flight change conditions. More info here >> To change your booking online, simply go to My Booking and click on “Change flight”. We're constantly…
Updated 2 weeks ago
For flights within Europe: if your ticket combines different travel classes, the refund conditions of the leg of the journey you wish to change will apply. For example: if you're travelling in Econom…
Yes, if you have a Economy Flex or Business Class ticket, you'll receive a refund of the difference between the fare paid and the applicable one-way fare. If you have an Economy Classic ticket, only…
When you book, please make sure that the passenger's first name and surname match the names on the ID card or passport which will be used when travelling. The name on your ticket cannot be changed, e…
Updated 3 weeks ago
Yes, you can change your booking within 24 hours by contacting our Service Centre. Please keep in mind that a fare difference might apply and that this service is only valid for flights operated by B…
Updated 1 month ago
When you cancel a booking and request a refund, your ticket will be cancelled and processed for refunding. This means that your ticket will no longer be valid for travel and you can no longer use it…
You can change your itinerary if the fare conditions of the ticket permit such a change; you may be charged change fees and the fare difference. To do so, please contact the Service Centre. You can c…
If Brussels Airlines cancelled your flight, you can get a full refund for your flight only. Brussels Airlines is not accountable for refunds of accommodation, tours, car rental, etc. Please contact t…
Updated 1 month ago by FlorenceVanStaey
Tickets are by name so you can't change names or transfer your ticket to a friend or family member. However, you are allowed to change your travel dates and the origin/destination of your flight.
Updated 4 months ago by Wilfried Redant
Yes, you may cancel your booking without a penalty in the 24 hours following your booking. Airline fees, optional payment charges and insurance fees are not refundable.
Updated 4 months ago
If you have a group booking, contact our group bookings department to change or cancel your booking.
Updated 7 months ago
Yes, if the fare conditions of the ticket permit such a change. To make any changes, please contact the Service Centre.
Yes, the name on your ticket must match the name on your ID card or passport which will be used when travelling. If your name has been changed due to marriage, divorce or a legal name change (e.g. tr…
Updated 8 months ago by Kristien
The dates can be changed if the fare conditions of the ticket permit such a change; you may be charged change fees and the fare difference. If permitted, you can change your travel dates by going to…
Updated 8 months ago
If you're unable to make your flight, you'll have different options, depending on the conditions of your ticket. You can find them in your confirmation email. In some cases, you'll be able to change…
Updated 1 year ago
You can find all the details on your e-ticket or you can visit this page for more information.
Yes, although the system will have to update before the changes are visible.
If the price and travel class of your booking remain unchanged, you won't receive a new ticket. This applies in the event of a voluntary change. This is only valid for flights operated by Brussels Ai…
If your flight or a leg of your journey is operated by one of our partner airlines, please contact the airline to make any changes and for any special requests.
If the additional service you’ve purchased is no longer available on the new flight, you are not entitled to a refund. If the additional service you’ve purchased is available on the new flight at a c…
Once you've successfully bid for an upgrade, the upgrade cannot be cancelled or transferred. If you want to change your flight after you’ve received an upgrade, unfortunately you won't be refunded or…
For tickets booked via a travel agency, please contact the travel agency directly.
