Change, cancel and refund

30 articles

​Coronavirus: is my flight still scheduled? What should I do if it's cancelled? What are my options if I want to rebook or cancel my flight?

You can find all Coronavirus related information for Brussels Airlines flights on this page (only available in English, French and Dutch): https://www.brusselsairlines.com/en-be/misc/AlertMessageDeta…

Updated 14 seconds ago by FlorenceVanStaey

​How do I cancel my booking and request a refund?

Please be aware that, due to the current extraordinary circumstances, it is not possible to process your refund request within the usual time limits. Our focus is currently on handling urgent request…

Updated 3 days ago

​How do I change my booking online?

IMPORTANT : Due to the coronavirus, we offer special flight change conditions. More info here >> To change your booking online, simply go to My Booking and click on “Change flight”. We're constantly…

Updated 1 week ago

​How do I change my booking?

IMPORTANT : Due to the coronavirus, we offer special flight change conditions. More info here >> The rules for changing your booking depend on your travel class. If your ticket allows you to change y…

Updated 1 week ago

​Can I cancel my booking within 24 hours?

Yes, you may cancel your booking without a penalty in the 24 hours following your booking. Airline fees, optional payment charges and insurance fees are not refundable.

Updated 1 month ago

​If I cancel or don't show up for my outbound flight, what happens with my return flight?

If you don't show up for a flight without informing us, we may cancel your return flight or onward journey. However, if you inform us in advance (via social media, chat or telephone) or within 24 hou…

Updated 1 month ago

​Can I change my booking within 24 hours?

Yes, you can change your booking within 24 hours by contacting our Service Centre. Please keep in mind that a fare difference might apply and that this service is only valid for flights operated by B…

Updated 8 months ago

Can I make changes to my flight after I've checked in online?

Yes, if the fare conditions of the ticket permit such a change. To make any changes, please contact the Service Centre.

Updated 1 day ago

I've requested a refund. How and when will I receive it?

You will receive an email only when we have started processing your refund request. This can take up to a couple of days. If you've paid with your credit/debit card, the refund will be credited to th…

Updated 3 days ago

I recently got an official name change (e.g. marriage, divorce, etc.). Do I have to change my name on my booking?

Yes, the name on your ticket must match the name on your ID card or passport which will be used when travelling. If your name has been changed due to marriage, divorce or a legal name change (e.g. tr…

Updated 1 week ago by Kristien

What happens when I cancel a booking?

When you cancel a booking and request a refund, your ticket is no longer valid. As a result, it can no longer be re-booked. IMPORTANT : Due to the coronavirus, we offer special flight change conditio…

Updated 1 week ago

Can I change the dates of my booking?

The dates can be changed if the fare conditions of the ticket permit such a change; you may be charged change fees and the fare difference. If permitted, you can change your travel dates by going to…

Updated 1 week ago

How do I check the status of my refund?

If the refund has been processed, you'll be able to see it in My Booking. If we're still processing it, you'll have to contact us. Please remember to include the reference number in all communication…

Updated 1 week ago

My flight has been cancelled and bookings such as accommodation, tours, car rental, etc. are impacted. What should I do?

If Brussels Airlines cancelled your flight, you can get a full refund for your flight only. Brussels Airlines is not accountable for refunds of accommodation, tours, car rental, etc. Please contact t…

Updated 3 weeks ago by FlorenceVanStaey

What happens if I've purchased cancellation insurance?

If you've purchased cancellation insurance with Europ Assistance via brusselsairlines.com, please send a declaration form to Europ Assistance within 5 days of cancelling your flight. You can find mor…

Updated 1 month ago

Can I change or cancel a group booking?

If you have a group booking, contact our group department to change or cancel your booking.

Updated 5 months ago

If I'm unable to make my flight, what options do I have?

If you're unable to make your flight, you'll have different options, depending on the conditions of your ticket. You can find them in your confirmation email. In some cases, you'll be able to change…

Updated 9 months ago

Can I cancel my return flight after I have taken my outbound flight?

Yes, if you have a Flex&Fast or Bizz&Class ticket, you'll receive a refund of the difference between the fare paid and the applicable one-way fare. If you have a Light&Relax ticket, only the unused a…

Updated 9 months ago

Where can I find the rules for changing my booking?

You can find all the details on your e-ticket or you can visit this page for more information.

Updated 9 months ago

I've changed my booking. Will the changes be visible in My Booking?

Yes, although the system will have to update before the changes are visible.

Updated 9 months ago

I've changed my booking. Will I receive a new ticket?

If the price and travel class of your booking remain unchanged, you won't receive a new ticket. This applies in the event of a voluntary change. This is only valid for flights operated by Brussels Ai…

Updated 9 months ago

Which refund conditions apply if my ticket combines different travel classes?

For flights within Europe: if your ticket combines different travel classes, the refund conditions of the leg of the journey you wish to change will apply. For example: if you're travelling in Check&…

Updated 9 months ago

How do I edit or correct my name on my ticket?

When you book, please make sure that the passenger's first name and surname match the names on the ID card or passport which will be used when travelling. If your name or the name of another passenge…

Updated 9 months ago

Can I make changes to my flight if my journey includes flights with other airlines?

If your flight or a leg of your journey is operated by one of our partner airlines, please contact the airline to make any changes and for any special requests.

Updated 9 months ago

I'd like to change my flight and I’ve purchased additional services (extra baggage, a seat, sports equipment, etc.). What should I do?

If the additional service you’ve purchased is no longer available on the new flight, you are not entitled to a refund. If the additional service you’ve purchased is available on the new flight at a c…

Updated 9 months ago

I've successfully bid for an upgrade but now I want to change/cancel my booking. What will happen?

Once you've successfully bid for an upgrade, the upgrade cannot be cancelled or transferred. If you want to change your flight after you’ve received an upgrade, unfortunately you won't be refunded or…

Updated 9 months ago

Can I change the itinerary of my booking?

You can change your itinerary if the fare conditions of the ticket permit such a change; you may be charged change fees and the fare difference. To do so, please contact the Service Centre.

Updated 9 months ago

How do I find out the exact amount of my refund?

In most cases, you can use the simulation feature in My Booking to find out the estimated amount you'll be refunded.

Updated 9 months ago

I've booked via a travel agency. How do I cancel my booking?

For tickets booked via a travel agency, please contact the travel agency directly.

Updated 9 months ago

Can I change or transfer my ticket to another person?

No, you can't change names or transfer your ticket to a friend or a family member. If you can no longer travel, please check the cancellation and refund conditions of your ticket. More information on…

Updated 9 months ago

Powered by HelpDocs