Booking and tickets

56 articles

​I'd like to add additional services to my booking. What should I do?

You can book additional services to make your journey easier, more pleasant or more efficient; some of which are bookable online during or after booking, others are to be booked via our Service Centr…

Updated 3 weeks ago

​How do I book a flight?

You can book a flight on our website brusselsairlines.com, via our Service Centre (+32 (0)2 723 23 62), Facebook and Twitter , at our airport ticketing desks, our city offices in Africa or at your tr…

Updated 9 months ago

How can I contact Brussels Airlines?

You can contact us via: Our Service Centre​, Facebook or Twitter​, Chat (available on brusselsairlines.com, bottom right corner of all pages)

Updated 1 day ago by Kristien

How do I book an open-jaw/multi-city ticket?

An open-jaw ticket is a return ticket where the departure and destination airports are different on the two legs of the journey. You can book it by selecting the button "Multiple destinations" in the…

Updated 3 weeks ago

I'm travelling with a child/infant but the booking engine says that the age of my child/infant is invalid.

Your child must be under 12 years of age and your infant must be under 2 years of age on the date of departure and return. Our system will check to make sure that your child's/infant's date of birth…

Updated 3 weeks ago

How does Brussels Airlines ensure my privacy?

Brussels Airlines respects and protects your privacy. Your personal details are safe with us. We want you to be able to trust us as a company; we process all personal information with the utmost care…

Updated 1 month ago

Are there any time limits when booking?

You can book flights to Europe up to 4 hours before departure. You can book flights to the US, Canada, and Africa up to 12 hours before departure. If you use the delayed payment option in Africa, you…

Updated 1 month ago

How flexible is my ticket?

The flexibility of your ticket depends on the fare you've booked. If you need to change your booking, access My Booking and click on "change flight". For more information on cancellations and refunds…

Updated 1 month ago

How do I book a flight for an unaccompanied minor?

Children aged 5 to 11 who are travelling alone can use our unaccompanied minor service. This service can also be provided on request for passengers aged 12 to 18. The child's booking (both the flight…

Updated 1 month ago by FlorenceVanStaey

When will I receive my ticket?

If you've booked online, you'll receive a confirmation email shortly after with your booking number and an e-ticket. You can also access your booking details via My Booking. If you've purchased addit…

Updated 1 month ago

I'd like to upgrade my booking. What should I do?

If you want to bid for an upgrade, you can find more information on upgrade bidding here. If you simply want to upgrade your travel class without bidding, you can do so online via My Booking by click…

Updated 2 months ago

I need an invoice. What should I do?

Customers who booked directly with Brussels Airlines: Please note that the electronic receipt (Passenger Itinerary / Receipt) you get in your email box as PDF when you've finalized your booking can b…

Updated 4 months ago

My ticket displays my name without hyphens or accent marks. Is this correct?

No need to worry, these names will display a bit differently on your ticket. Accent marks, hyphens and other special characters will be removed on your ticket. In case of very long names, the spaces…

Updated 4 months ago by Kristien

Which travel classes does Brussels Airlines offer?

We offer 4 travel classes on all flights to European destinations operated by Brussels Airlines, including Armenia, Russia, Morocco, Israel and Egypt: Check&Go, Light&Relax, Flex&Fast and Bizz&Class.…

Updated 5 months ago

What is delayed payment?

Enjoy now the benefits of booking your flight online and paying later offline. The delayed payment option is valid for all online bookings with a departure point in Africa (except Morocco) that do no…

Updated 5 months ago

What is a European flight?

Our European or short-haul flights serve all our destinations in Europe plus our destinations in Armenia, Russia, Morocco, Israel and Egypt. We offer 4 travel classes on these flights: Check&Go, Ligh…

Updated 5 months ago

What’s the difference between a one-way ticket and a return ticket?

A one-way ticket allows you to travel only to your destination, without returning. A return ticket includes a journey to your destination and back.

Updated 5 months ago

I'd like to purchase additional services but I can't do it. What should I do?

The availability of additional services depends on the flight's operating carrier: extra baggage and seat reservations are not available online on codeshare flights. You will need to add them at the…

Updated 6 months ago

I've booked online. How can I make sure that the details of my booking are correct?

When making a booking online, you can check what you're purchasing before finalising the booking. Please check your booking carefully and make changes, if necessary. Once you've paid for your booking…

Updated 9 months ago

Do you charge a fee for booking a flight?

Booking online via brusselsairlines.com is free; a service fee may apply for tickets purchased via our Service Centre and our ticketing desks. More information on booking fees.

Updated 9 months ago

Do you charge extra for payment using a credit/debit card or PayPal?

Payments made using PayPal, credit and debit cards are free of charge on brusselsairlines.com (except for purchases in Switzerland). OPC (optional payment charges) only apply to corporate credit card…

Updated 9 months ago

Can I book a flight for someone else?

Yes, you can make a booking for someone else. You'll need to provide the required information (personal data, contact number, ID card or passport number, etc.). Passengers travelling from Africa shou…

Updated 9 months ago

I've made a booking but haven't received any confirmation email. What should I do?

Check your inbox regularly. It may take some time before the confirmation email is sent (it usually takes a few minutes), particularly during promotional periods. You should also check to see if emai…

Updated 9 months ago

I'm struggling to enter my credit card details. What should I do?

You need to enter the numerical characters of your credit card with no spaces. When using a VISA or a MASTERCARD, if the card is rejected in the debit card field, enter the same number after choosing…

Updated 9 months ago

My credit card has been rejected although I'm sure it's still valid. What should I do?

There are various reasons why your credit card may be rejected when received by our payment service provider. You may have reached your credit limit, in which case we won't be able to process your pa…

Updated 9 months ago

When I try to make a booking, a page is blocked. What should I do?

There are various reasons why the booking engine is unable to process your request. An error message will appear to explain what's happening. If this isn't sufficient, close your browser and try agai…

Updated 9 months ago

On the Purchase page, an error message prevents me from booking my chosen flight. What should I do?

To prevent fraud, Brussels Airlines has set up certain time limits which prevent you from booking certain flights if the flight's departure is too close to the booking date. If you need to book a fli…

Updated 9 months ago

After using my debit card and clicking on Purchase, I've been redirected to an unknown website. What should I do?

If you're paying by debit card, you'll be redirected to the secure website of our payment service provider where you'll be asked for your debit card details so that your payment can be processed. Aft…

Updated 9 months ago

What is a PNR?

PNR stands for Passenger Name Record; this is your booking number.

Updated 9 months ago

When is the best time to book a flight?

Our website brusselsairlines.com always offers the cheapest fares, especially if you book in advance. Check out our fares at any time - we're sure you'll find the perfect option.

Updated 9 months ago

How do I book a seat for my baby?

Infants under the age of 2 are not required to have their own seat and are allowed to travel on a parent’s lap. However, if you want to bring your car seat or a carrier, you will need to book a seat…

Updated 9 months ago

Can I add extra baggage to my booking?

Yes, you can add extra baggage when booking or afterwards in My Booking , via the Service Centre and social media agents or at the airport. Use our baggage calculator to find out more about our fees…

Updated 9 months ago

Where can I find the conditions of my ticket?

An excerpt explaining the conditions of your ticket is displayed on the page which summarises your booking, after purchase. A link to the full fare conditions is also displayed on the same page. The…

Updated 9 months ago

Do the displayed prices include taxes?

Fares displayed on brusselsairlines.com include all taxes and charges.

Updated 9 months ago

What is Brussels Airlines' cookie policy?

You can find information on how we collect and process cookies here.

Updated 9 months ago

The flight I want to book is not available. What should I do?

Unfortunately, there's nothing you can do! Choose another flight, we're sure that you'll find the perfect option from our wide range of flights.

Updated 9 months ago

Are discounts available for children?

Yes, Brussels Airlines offers reduced rates for babies and children. More information on discounted fares for children and infants.

Updated 9 months ago

How do I book a train to/from the Netherlands?

We offer connections to/from the Netherlands, to/from Europe, Africa and North America. Just choose your departure and arrival airports and your travel dates and we'll display the best options for yo…

Updated 9 months ago

What is the minimum age for a child to travel on his/her own?

Children over the age of 12 can travel alone if they are deemed to be capable. If in doubt about a child's ability to travel alone, parents can request the unaccompanied minor service. More informati…

Updated 9 months ago

Can I pay in the currency of my choice?

No, you can't: you must pay in the currency of the country of departure.

Updated 9 months ago

Is the booking engine optimised for all browsers?

The booking engine is optimised for use with the following browser versions: Internet Explorer 8 or later. Firefox (latest version). Chrome (latest version). Safari (latest version). Edge (latest ver…

Updated 9 months ago

How do I book online?

To book online, simply go to brusselsairlines.com.

Updated 9 months ago

What is a frequent flyer number?

Your frequent flyer number is the unique number you receive when you sign up to a loyalty programme. Brussels Airlines offers 2 loyalty programmes: Miles & More and LOOP.

Updated 9 months ago

What is an EMD?

EMD stands for Electronic Miscellaneous Document and it's the document you'll receive after purchasing an additional service such as extra baggage, sports equipment, etc. You will receive an email wi…

Updated 9 months ago

I've lost my booking number. What should I do?

If you've lost your booking number, contact us. We'll find it for you.

Updated 9 months ago

Where can I find my booking number?

You'll find your booking number in the confirmation email and on your e-ticket. Your booking number is also included in other communications you might receive from us, such as the pre-departure email…

Updated 9 months ago

After using my credit card and clicking on Purchase, I've been redirected to an unknown website. What should I do?

Your credit card may have 3D Secure authentication, in which case you'll be redirected to the secure website of your bank where you'll have to identify yourself so that your payment can be processed.…

Updated 9 months ago

Which payment methods are available?

This page provides an overview of all the different payment methods available on brusselsairlines.com. Other payment methods may be available via the Service Centre, our social media agents, our airp…

Updated 9 months ago

Can I book a flight online if I'm travelling with my pet?

If you're travelling with your pet (cat or dog), you must book via our Service Centre. More information on travelling with animals.

Updated 9 months ago

Does Brussels Airlines operate codeshare flights?

Yes, we operate codeshare flights with our partner airlines. To check the list of our codeshare flights, visit this page. Destinations without the little red b are served via codeshare flights.

Updated 9 months ago

Do I have to purchase travel insurance?

It’s up to you to decide whether or not to purchase travel insurance. A travel insurance policy will provide you with assistance in unforeseen circumstances, such as in the event of illness or accide…

Updated 9 months ago

I have a promotional code; how can I use it?

If you have a promotional code, follow these 3 simple steps to use it: Fill in the booking form with your preferred destination and dates. The booking form will automatically expand to show more opti…

Updated 9 months ago

I clicked on Purchase but nothing happened/a strange error message appeared. What should I do?

We recommend checking your inbox to see if you've received a confirmation email; this will prove that the booking was successful. You shouldn't make another booking if you're unsure as to whether you…

Updated 9 months ago

How do I make a booking for a group?

If you want to book a flight for more than 9 people, use our group booking tool.

Updated 9 months ago

What is a codeshare flight?

A codeshare flight is marketed by one carrier and operated by another. Codeshare flights are the result of agreements between airlines to sell seats on each other's flights so as to provide passenger…

Updated 9 months ago

What is an intercontinental flight?

Our intercontinental or long-haul flights serve all our destinations in North America and Africa. We offer Economy and Business classes on these flights. Click here to compare our Economy fares. We a…

Updated 9 months ago

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