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55 articles
You can book a flight on our website brusselsairlines.com, via our Service Centre or social media , at our airport ticketing desks, our city offices in Africa or at your travel agent.
Updated 5 months ago
You can book additional services to make your journey easier, more pleasant or more efficient; some of which are bookable online during or after booking, others are to be booked via our Service Centr…
For customers who booked directly via Brussels Airlines: The electronic receipt (Passenger Itinerary / Receipt) that you receive by email (as a PDF attachment) when you've finalized your booking can…
Updated 3 months ago
Brussels Airlines partners with AIG to offer travel insurance to its guests. Travel insurance can be bought online during your booking on brusselsairlines.com or via My Booking. Its availability depe…
It is currently not possible to use or create a profile on brusselsairlines.com. However, we are working on a brand new profile solution to serve you better in the future.
Updated 5 months ago by FlorenceVanStaey
When you want to book a ticket online, but need a bit more time before confirming your booking, you can secure the fare for 48 hours. On the flight selection page, click on the button 'Secure your fa…
Updated 5 months ago by Kim Vanderhaeghen
You can contact us via: Our Service Centre, Facebook or Twitter, Chat (available on brusselsairlines.com, bottom right corner of all pages)
Updated 5 months ago by Kristien
An open-jaw ticket is a return ticket where the departure and destination airports are different on the two legs of the journey. You can book it by selecting the button "Multiple destinations" in the…
There are various reasons why the booking engine is unable to process your request. An error message will appear to explain what's happening. If this isn't sufficient, close your browser and try agai…
If you've lost your booking number, contact us. We'll find it for you.
The booking engine is optimised for use with the following browser versions: Internet Explorer 8 or later. Firefox (latest version). Chrome (latest version). Safari (latest version). Edge (latest ver…
Children over the age of 12 can travel alone if they are deemed to be capable. If in doubt about a child's ability to travel alone, parents can request the unaccompanied minor service. More informati…
Brussels Airlines flights with a departure point in Africa can be booked online, and paid offline within 72 hours in one of our African ticketing offices. Select the option on the payment page to com…
Updated 6 months ago
Your frequent flyer number is the unique number you receive when you sign up to a loyalty programme. Brussels Airlines offers the frequent flyer programme Miles & More.
You can book flights to Europe up to 4 hours before departure. You can book flights to the US, Canada, and Africa up to 12 hours before departure. To book a flight within a shorter period of time, pl…
This page provides an overview of all the different payment methods available on brusselsairlines.com. Other payment methods may be available via the Service Centre, our social media agents, our airp…
The OPC is only applied once and is not levied anew on bookings for insurance, seat reservations, extra bags, etc., or on later additional payments for rebookings.
Updated 7 months ago by FlorenceVanStaey
If you've booked online, you'll receive a confirmation email shortly after with your booking number and an e-ticket. You can also access your booking details via My Booking. If you've purchased addit…
Updated 8 months ago
No, the OPC is non-refundable.
Updated 9 months ago by FlorenceVanStaey
OPC stands for Optional Payment Charge. The charge is optional since there are always alternative forms of payment where this charge will not be applied (e.g. cash, invoice, debit cards). The OPC is…
Check your inbox regularly. It may take some time before the confirmation email is sent (it usually takes a few minutes), particularly during promotional periods. You should also check to see if emai…
Updated 10 months ago
On our European flights, we offer 5 different fares in Economy Class (Light, Classic, Flex) and Business Class (Saver, Flex). On our intercontinental flights we offer Economy, Premium Economy and Bus…
Updated 1 year ago
Our European or short-haul flights serve all our destinations in Europe plus our destinations in Armenia, Russia, Israel and Egypt. We offer 2 travel classes on these flights: Economy Class (Light, C…
Brussels Airlines respects and protects your privacy. Your personal details are safe with us. We want you to be able to trust us as a company; we process all personal information with the utmost care…
Updated 2 years ago
The flexibility of your ticket depends on the fare you've booked. If you need to change your booking, access My Booking and click on "change flight". For more information on cancellations and refunds…
If you want to bid for an upgrade, you can find more information on upgrade bidding here. If you simply want to upgrade your travel class without bidding, you can do so online via My Booking by click…
No need to worry, these names will display a bit differently on your ticket. Accent marks, hyphens and other special characters will be removed on your ticket. In case of very long names, the spaces…
Updated 2 years ago by Kristien
A one-way ticket allows you to travel only to your destination, without returning. A return ticket includes a journey to your destination and back.
The availability of additional services depends on the flight's operating carrier: extra baggage and seat reservations are not available online on codeshare flights. You will need to add them at the…
When making a booking online, you can check what you're purchasing before finalising the booking. Please check your booking carefully and make changes, if necessary. Once you've paid for your booking…
Booking online via brusselsairlines.com is free; a service fee may apply for tickets purchased via our Service Centre and our ticketing desks. More information on booking fees.
Payments made using PayPal, credit and debit cards are free of charge on brusselsairlines.com (except for purchases in Switzerland). OPC (optional payment charges) only apply to corporate credit card…
Yes, you can make a booking for someone else. You'll need to provide the required information (personal data, contact number, ID card or passport number, etc.). Passengers travelling from Africa shou…
You need to enter the numerical characters of your credit card with no spaces. When using a VISA or a MASTERCARD, if the card is rejected in the debit card field, enter the same number after choosing…
There are various reasons why your credit card may be rejected when received by our payment service provider. You may have reached your credit limit, in which case we won't be able to process your pa…
To prevent fraud, Brussels Airlines has set up certain time limits which prevent you from booking certain flights if the flight's departure is too close to the booking date. If you need to book a fli…
If you're paying by debit card, you'll be redirected to the secure website of our payment service provider where you'll be asked for your debit card details so that your payment can be processed. Aft…
PNR stands for Passenger Name Record; this is your booking number.
Our website brusselsairlines.com always offers the cheapest fares, especially if you book in advance. Check out our fares at any time - we're sure you'll find the perfect option.
Infants under the age of 2 are not required to have their own seat and are allowed to travel on a parent’s lap. However, if you want to bring your car seat or a carrier, you will need to book a seat…
Yes, you can add extra baggage when booking or afterwards in My Booking , via the Service Centre and social media agents or at the airport. Use our baggage calculator to find out more about our fees…
An excerpt explaining the conditions of your ticket is displayed on the page which summarises your booking, after purchase. A link to the full fare conditions is also displayed on the same page. The…
Fares displayed on brusselsairlines.com include all taxes and charges.
You can find information on how we collect and process cookies here.
Unfortunately, there's nothing you can do! Choose another flight, we're sure that you'll find the perfect option from our wide range of flights.
We offer connections to/from the Netherlands, to/from Europe, Africa and North America. Just choose your departure and arrival airports and your travel dates and we'll display the best options for yo…
No, you can't: you must pay in the currency of the country of departure.
To book online, simply go to brusselsairlines.com.
EMD stands for Electronic Miscellaneous Document and it's the document you'll receive after purchasing an additional service such as extra baggage, sports equipment, etc. You will receive an email wi…
You'll find your booking number in the confirmation email and on your e-ticket. Your booking number is also included in other communications you might receive from us, such as the pre-departure email…
Your credit card may have 3D Secure authentication, in which case you'll be redirected to the secure website of your bank where you'll have to identify yourself so that your payment can be processed.…
If you're travelling with your pet (cat or dog), you must book via our Service Centre. More information on travelling with animals.
We recommend checking your inbox to see if you've received a confirmation email; this will prove that the booking was successful. You shouldn't make another booking if you're unsure as to whether you…
If you want to book a flight for more than 9 people, use our group booking tool.
A codeshare flight is marketed by one carrier and operated by another. Codeshare flights are the result of agreements between airlines to sell seats on each other's flights so as to provide passenger…
