Some items are missing from my checked baggage. What should I do?

If some items are missing from your registered bag, you can send a written claim to the carrier within 7 days from receipt of luggage.

In accordance with the stipulations of the Montreal Convention, the liability of the carrier could partially or fully be excluded in case of fragile or perishable items, food, statutes and art items, money, keys, jewellery, precious metals, computers, camera’s, medication, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples, etc… in your registered baggage.

More information on what to do if items are missing from your checked baggage.


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