Baggage

42 articles

​I'm travelling with hand baggage only, what should I do?

If you're travelling with hand baggage only and you've checked in online, you can go directly to the gate or check your hand baggage in for free at our desks (only for flights within Europe). By usin…

Updated 10 months ago

​Can I bring my musical instrument on board?

Small instruments (e.g. a violin) may be carried in the cabin as part of your free hand baggage allowance, provided that they fit in the overhead lockers or underneath the seat in front of you. If yo…

Updated 11 months ago

​Can I bring my sports equipment on board?

Small sports equipment may be carried in the cabin as part of your free hand baggage allowance, provided that it respects the weigh and size limitations. Is your sports equipment bigger or heavier th…

Updated 1 year ago

​Can I bring a personal item (such as a handbag or a laptop bag) on board?

Yes, in addition to your carry-on bag, you can bring one small personal item with you on your Brussels Airlines flight, such as a handbag, laptop bag, non-rolling briefcase or camera bag. Other small…

Updated 1 year ago

​How do I add extra baggage to my booking?

The cheapest prices for extra baggage are available on brusselsairlines.com and social media; you can add extra baggage in advance, up to 4 hours before departure. Higher fees are charged at the airp…

Updated 1 year ago

​What is my free baggage allowance?

The number of bags you're allowed to bring depends on your travel class and your itinerary. In any case, no passenger can travel with more than 5 items. All items exceeding this maximum amount must b…

Updated 1 year ago

​My baggage has been delayed. What should I do?

If your baggage has been delayed, you must report your missing baggage at the airport or online via this link. You'll receive a reference number which you can use to track your baggage. When your bag…

Updated 1 year ago

​Which liquids can I carry in my hand baggage?

International security rules apply when carrying liquids and gels in your hand baggage. A limited volume of liquids and gels can be carried in your hand baggage. You may bring a maximum of 1 litre in…

Updated 1 year ago

​What is the free baggage allowance?

The free baggage allowance refers to the number and weight of the bags included in your ticket price which you can transport as hand or checked baggage. Hand and checked baggage allowances depend on…

Updated 1 year ago

How much hand baggage am I entitled to take with me?

We align our hand baggage policy to the Lufthansa Group policy. This means, that you are entitled to take one item of 8kg as carry-on baggage with you, such as a trolley case, a compact, foldable bab…

Updated 2 weeks ago by FlorenceVanStaey

What is the difference between checked and hand baggage?

Checked baggage is transported in the hold; it must be checked in at the airport and collected on arrival at your destination from baggage reclaim. Hand baggage is usually carried in the cabin by the…

Updated 2 weeks ago

Can I purchase extra baggage when travelling with Economy Light?

Yes, all guests (except infants) can buy extra baggage during the booking process, before being at the airport or at the airport. It is highly recommended to book extra baggage before going to the ai…

Updated 2 weeks ago by FlorenceVanStaey

How can I purchase (extra) baggage?

All passengers (except infants) can buy extra baggage during the booking process, after booking via My Booking, or at the airport. Use our baggage calculator to check our baggage fees. Note that infa…

Updated 2 weeks ago by FlorenceVanStaey

I left some of my belongings on board the aircraft. What should I do?

If you've left your belongings on board, please contact lost.properties@brusselsairlines.com. In case you've lost something at the airport, please visit the website of your departure airport to find…

Updated 2 weeks ago

Can I bring equipment for my children on board (buggy, inflight bed, car seat, etc.)?

Yes, but there are certain restrictions: Buggies and pushchairs can be used all the way up to the aircraft door and will be checked in and transported in the hold for free. If you've booked a seat fo…

Updated 1 month ago

I am a Miles & More Status Member/Star Alliance Gold Member. Is my baggage allowance different?

If you're a Miles & More Status Member/Star Alliance Gold Member, you're entitled to extra baggage, in addition to the standard baggage allowance. Check your extra baggage allowance here.

Updated 2 months ago

Are Ski/Snowboard/Golf equipment or other special baggage items included in the 'Light 0 Bag' fare, free of charge?

No, the Light 0 Bag fare does not include free ski-/ snowboard, golf equipment or special baggage items. Ski/golf equipment or other special baggage items are subject to a fee and bookable via the Se…

Updated 8 months ago

What happens to my baggage if I have a connecting flight?

For connecting flights that are fully operated by Brussels Airlines , you won’t have to worry about your checked baggage, they will be automatically checked through to your connecting flight. For con…

Updated 8 months ago

I need a wheelchair and/or medical equipment. Can I transport these items for free?

Passengers with reduced mobility who use a wheelchair, crutches, braces, a prosthetic device or medical equipment may also travel with the following items for free (in addition to the free hand bagga…

Updated 10 months ago

What is excess baggage?

Your baggage will be classified as excess baggage if it exceeds the permitted weight and/or dimensions included in your baggage allowance. If this is the case, there will be an additional charge. Use…

Updated 11 months ago

What happens if I exceed my baggage allowance?

If you exceed your baggage allowance, you will be required to pay for the excess. Avoid a nasty surprise by checking your allowance beforehand, using our baggage calculator and adding extra baggage i…

Updated 1 year ago

Can I bring purchases made at the airport on board?

Duty-free bag(s) count as personal items. We recommend storing your purchases either in your carry-on bag or in your personal item.

Updated 1 year ago

What are dangerous goods?

Some items may endanger the safety of an aircraft or its passengers. As a result, transporting such items in hand or checked baggage may be prohibited or restricted. In some cases, prior approval fro…

Updated 1 year ago

Which items require approval?

In some cases, prior approval is needed from the airline. This applies to: lithium batteries. arms and ammunition. dry ice. electrically powered mobility aids. avalanche rescue backpacks and life jac…

Updated 1 year ago

Can I take my laptop on board and use it during the flight?

You may use your laptop during the flight but it must be turned off during take-off and landing. More information on using mobile devices on board.

Updated 1 year ago

Can I carry electronic cigarettes in my hand baggage?

Yes, electronic smoking devices must be packed in your hand baggage; they are not permitted in your checked baggage. Although e-cigarettes can be brought on board, the use of any smoking device is pr…

Updated 1 year ago

What is the Most Significant Carrier rule?

The Most Significant Carrier rule applies to tickets which include flights with airlines other than Brussels Airlines, in accordance with the IATA resolution 302. As a general rule, the free baggage…

Updated 1 year ago

If my flight is operated by another airline, where can I find out the airline's baggage allowance?

If you're travelling on a flight operated by another airline, the baggage allowance may be different. Remember that the baggage allowance stated on your e-ticket applies to your journey. If in doubt,…

Updated 1 year ago

I've purchased extra baggage but I want to cancel my flight. Will I be refunded?

Unfortunately, additional services (extra baggage, sports equipment, seats) are not refundable.

Updated 1 year ago

My baggage has been lost. What should I do?

Baggage is considered lost if we cannot locate it after 21 days of extensive searching. In this unfortunate event, you're entitled to compensation. More information on what to do if your baggage is m…

Updated 1 year ago

My baggage has been damaged. What should I do?

If your baggage has been damaged, you must report the damage at the airport or online using this form. If your baggage can be repaired, you can take it to one of our partner repair shops. More inform…

Updated 1 year ago

Can I transport arms and ammunitions?

The carriage of arms in the cabin is prohibited. Arms and ammunition which are permitted for transport are only accepted in checked baggage, except on flights to/from the UK. Fees may apply and the a…

Updated 1 year ago

What are the rules when it comes to transporting lithium batteries?

Lithium-ion and metal batteries and devices powered by lithium-ion and metal batteries may be allowed on board, depending on the watt-hour rating of the battery and how it's used (e.g. whether the ba…

Updated 1 year ago

Can I use my mobile phone on board the aircraft?

You cannot use satellite and cellular phones without a flight mode. They must be turned off when the aircraft leaves the gate and cannot be turned on until the aircraft reaches its final position at…

Updated 1 year ago

Can I purchase extra baggage when travelling with Light 0 Bag?

Yes, all guests (except infants) can buy extra baggage during the booking process, before being at the airport or at the airport. It is highly recommended to book extra baggage before going to the ai…

Updated 1 year ago

I'm travelling with checked baggage. Can I check in online?

Yes, you can check in online when travelling with checked baggage. On arrival at the airport, go to the check-in desks or the self-service baggage drop-off units (when available) to check in your bag…

Updated 1 year ago

Which items are prohibited on Brussels Airlines flights?

The following is a (non-exhaustive) list of prohibited items, both in hand and checked baggage: self-balancing devices (e.g. bicycles, hoverboards, Segways). oxidising materials. corrosives. infectio…

Updated 1 year ago

When does baggage drop-off close?

For European flights departing from Brussels, baggage drop-off usually closes 40 minutes before your flight's scheduled departure. For intercontinental flights, baggage drop-off usually closes 60 min…

Updated 1 year ago

What is the maximum weight of checked baggage?

None of your checked baggage can exceed 32kg. Baggage exceeding this limit of 32kg will not be accepted at check-in and will only be accepted as cargo. Avoid a nasty surprise by checking your allowan…

Updated 1 year ago

Some items are missing from my hand baggage. What should I do?

We're sorry that some items are missing from your hand baggage. If some items are missing from your hand baggage, remember that a carrier cannot be held liable for damage (including pilferage) to lug…

Updated 1 year ago

Some items are missing from my checked baggage. What should I do?

If some items are missing from your registered bag, you can send a written claim to the carrier within 7 days from receipt of luggage. In accordance with the stipulations of the Montreal Convention,…

Updated 1 year ago

How many bags can I bring with me?

Your baggage allowance in terms of the number and weight of items depends on your travel class and your itinerary. The exact number and weight of items are stated on your e-ticket. You can also check…

Updated 2 years ago

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